Service Maintenance Notice

    To better serve TalkPro customers, we have moved our H.323 servers to a new colo center. IP addresses of the servers will be changed as below.

64.77.238.220 -> 208.74.73.16

218.30.38.205 -> 210.52.67.183

194.181.2.64 -> no change but service will be affected

    Services for IP phone numbers starting with 8 working on SIP platform will not be affected. Services for IP phone numbers starting with 6 including registration, phone calls and My Account login will be suspended starting 10:00 am Friday Oct. 26, 2007 US Pacific Time. Depending on DNS spreading for new IPs to be effective, services will be resumed within 3 to 48 hours.

 -          If you are using SIP account with IP phone number starting with 8, you are not affected.

-          If you are using USB phone, please try to restart your software after 1:00 pm on that day.

-          If you are using B series phone adaptor, you just wait until services resume. The service light will turn on when services resume. If it doesn’t work after 8:00 pm on that day, please power off the adaptor, wait 1 minute and power on again.

-          If you are using R series (R-100, R-130, R-160) phone, please check whether the phone is using domain name or IP address. Press “SET/OK”, “DOWN” and “OK”, you will see service address. If it is ZONE0 or ZONE1, you just wait until services resume. If it doesn’t work after 8:00 pm on that day, please power off the phone, wait 1 minute and power on again.

           If the R phone shows IP address listed above, please enter new IP address. You should press “OK” and enter new IP address such as 208*74*73*16. Press “OK” and “ESC” twice. You will be asked “Save To Flash?”. Press “OK” to save it and wait a few seconds until service resumed.

    We are sorry for the interruption and any inconvenience. If you have important phone calls need to make during that time, you can transfer your account to SIP platform. Please contact your local agent or write to supports@aicosystems.com including your IP phone number, phone model, password and balance in the account. It involves some basic computer knowledge to make the phone working on SIP platform.

                                                                                                    AICO Systems, Inc.

                                                                                                  Oct. 19, 2007