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1. |
Do I need lots of computer skills to
use TalkPro? |
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2. |
If I am a TalkPro user inside the U.S, what are the dialing steps to
make a call to the U.S and/or to make international calls? |
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3. |
If I am a TalkPro user outside the U.S, what are the dialing steps to
make local/domestic calls and/or to make international calls? |
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4. |
Under which operating system does TalkPro operate? |
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5. |
What are the minimum system requirements to install and run
TalkPro? |
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6. |
What is the minimum Internet connection speed required
to make an TalkPro call? |
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7. |
Can I use TalkPro with a dial-up connection? |
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8. |
What if the connection speed is too slow? |
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9. |
Can I make TalkPro calls with MSN, NetMeeting or ICQ? |
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10. |
Will the TalkPro software be upgraded in the future? |
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11. |
Will there be any monthly fee for using TalkPro? |
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12. |
Why is there sound coming out of the TalkPro phone when
TalkPro is not in
use? |
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13. |
Why do I get the prompt saying 'Can not find Device'? |
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14. |
What should I do if I am unable to log on and getting the prompt
'Check Server Address, Click 'Edit' button to edit'? |
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15. |
What should I do if I am unable to log on and getting the prompt
'Please Check Your Password or Number'? |
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16. |
Why is the voice quality bad sometimes? |
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17. |
How can I check my phone bill, recharge my account, and/or change my
password? |
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18. |
Why can’t I access my account? |
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19. |
Can someone else, besides the buyer, recharge the
TalkPro account? |
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20. |
Why do I hear a busy tone when calling another TalkPro user?
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21. |
Why does my TalkPro sound unsteady? Why does the call terminate
by itself sometimes? |
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22. |
Why didn’t the Login window come up after I double
clicked the TalkPro icon? |
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23. |
Why would I get the prompt saying 'This user is in
use' and what could I do about it? |
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1. |
Do I need lots of computer skills to use TalkPro? |
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No, you can use TalkPro just like using a regular phone to make phone
calls. |
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2. |
If I am a TalkPro user located inside the U.S, what are the dialing steps to
make a call in the U.S and/or to make international calls? |
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To make a local/domestic call within the U.S or Canada, dial "1" + (area code) +
telephone number + "#". For example: 1 213 301 0001 # |
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To make an international call, dial "011" + (country/region code) +
(city code) + telephone number + "#". For example, to make a call to
Shanghai, China: 011 86 21 82604258 # |
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3. |
If I am a TalkPro user located outside the U.S,
what are the dialing steps to make a local/domestic call and/or to
make international calls? |
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Regardless of where you are
located, to make a call outside the U.S, dial "011" +
(country/region code) + (city code) +
telephone number + "#". For example, if you are located in
China, to make a call to Shanghai, China, you will dial: 011 86 21
30100001 # |
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Regardless of where you are located,
to make a call to the U.S, dial
"1" + (area code) + telephone number + "#". For
example, to make a call to Los Angeles, USA,
you will dial: 1 213 326 1208 #
(You will follow the same
dialing steps as you are making calls in the U.S) |
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4. |
Under which operating system does TalkPro operate? |
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Microsoft Windows98/ME/2000/XP. |
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5. |
What are the minimum system requirements to install and run TalkPro? |
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Pentium II 233MHz or above; CPU with a minimum of 32 MB RAM memory;
10MB hard disk space; and an USB 1.1 port or above. |
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6. |
What is the minimum internet connection speed required to make an
TalkPro call? |
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TalkPro will work at any connection speed that is higher than 20Kbps.
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7. |
Can I use TalkPro with a dial-up connection? |
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Yes, you can. If you do, select ‘Silence Detect’ in your TalkPro
User Window configuration. To ensure voice quality, please do not surf
or download from the web
when making a TalkPro call. |
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8.
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What if the connection speed is too slow? |
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If you use dial-up connection, the voice quality could be affected
when connection speed becomes too slow, especially during Internet
use peak
hours. So it is recommended to make TalkPro calls with a connection
speed higher than 20Kbps. |
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9.
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Can I make TalkPro calls with MSN, NetMeeting or ICQ? |
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No, you can only make TalkPro calls with the TalkPro software
provided. |
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10.
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Will the TalkPro software be upgraded in the future? |
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Yes, please visit our Download page regularly for updates and upgrades. |
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11.
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Will there be any monthly fee for using TalkPro? |
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There is no monthly fee for using TalkPro. Fees are charged per call
according to rates specified by our international and long distance
rates table. Please refer to this table for your call rate. |
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12.
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Why is there sound coming out of the TalkPro phone when it is not in
use? |
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Your speakers' sound has been switched to connect with TalkPro.
Re-set your sound card to your default system sound card. Visit our
Technical Support page for
instructions. |
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13.
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Why do I get the prompt saying 'Can not find Device'? |
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(a) |
Your phone set is not
connected to your computer. |
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(b) |
You did not properly
install the TalkPro hardware device. |
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(c) |
Your computer does not
support USB 1.1 device. |
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Note: If you use
Windows 2000 or XP, Windows will automatically detect the TalkPro
device once the phone set is connected to your computer. |
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14.
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What should I do if I am unable to log on and getting the prompt
'Check Server Address, Click 'Edit' button to edit'? |
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(a)
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Check if
your computer is online. |
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(b) |
Check if the server
address in your settings is correct. |
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(c) |
If you
are a LAN user, check with your network administrator to see if your
system has a firewall. If yes, then make sure the firewall supports
NAT and Ports Mapping. |
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15.
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What should I do if I am unable to log on and getting the prompt
'Please Check Your Password or Number'? |
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(a)
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Check if you have
entered the correct password. Login password is case sensitive so
make sure to enter your password with the correct letter case. |
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(b)
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You did not log off
the system properly during the last use. You can wait 5 minutes
before trying to login again, or restart your computer. |
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(c)
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Your account may be
temporarily suspended due to lack of payment. Log in to your
account
or contact Customer Service to recharge your account. |
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16.
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Why is the voice quality bad sometimes? |
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(a) |
You have
a firewall in your network system and you use LAN Internet
connection. You should check with your network administrator to
reconfigure your system network to allow voice transmission. |
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(b) |
Your
dial-up connection speed is slow and you are surfing or downloading
from the web. You should check if your telephone line is working
properly and free of noise, or if your ISP is experiencing technical
problems. You should also avoid surfing and downloading from the web
when using TalkPro to ensure the best voice quality. |
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(c) |
If you use dial-up
connection, you will need to select 'silence detect' in the
configuration. To set-up
your configuration properly, visit our
Technical Support page. |
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17.
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How can I check my phone bill, recharge my account, and/or change my
password? |
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To maintain and update your account, click on
My Account in
the menu bar, then enter your username, password and phone
number into the appropriate textboxes to login. |
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18.
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Why can’t I access my account? |
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Your account credit is insufficient.
When you recharge your account, you need to input the recharge card
number and password. If you fail to enter the correct number and
password more than six times in a row, the system will lock your account. If
this happens, contact Customer Service for
assistance. |
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19.
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Can someone else, besides the buyer, recharge the TalkPro account? |
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No, only you, the buyer, have permission to recharge your account.
If you share your account, the account holder is responsible for the
recharge. However, we do not recommend you to share your account. |
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20.
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Why do I hear a busy tone when calling another TalkPro user?
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Either the person you’re calling is on another TalkPro call or not
logged on to the server. You should try to make the call again
at a later time. Stay connected to TalkPro whenever you are
online, so you won't miss a call. Ask your friend users to stay connected
as well so you can contact them. |
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21.
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Why does my TalkPro sound unsteady? Why does the call terminate
by itself sometimes? |
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(a) |
Your Internet
connection speed is too slow and/or unstable. You may hear some lag
time and get disconnected. If you use a dial-up connection, check
that your telephone line is working properly and free of noise. Also
check if your ISP is experiencing technical problems. |
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(b) |
Your computer may not
meet the minimum requirement to install TalkPro. Please check System
Requirements before installing TalkPro. |
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22.
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Why didn’t the Login window come up after I double clicked the
TalkPro icon? |
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(a) |
Your
computer is not running properly, causing some errors. You should
restart your computer and run TalkPro again. |
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(b) |
Your network system
has a firewall. You should check with your network administrator to
reconfigure the network. |
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(c) |
The Internet is
experiencing too much traffic. You should try to log on again at a
later time to avoid Internet use peak hours. |
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23.
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Why would I get the prompt saying 'This user is in using' and what
could I do about it? |
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(a) |
Your
account is in use by someone else. Please do not share your account
because only one account can be logged on at a time. If your account
has been used illegally, contact Customer Service at 1-626-810-8298.
Please keep in mind that you should not select ‘remember the
password’ if you are using a public and/or shared computer. |
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(b) |
You have logged on
your account on another computer and did not exit the TalkPro
program when you left the computer. You need to close the TalkPro
User Window on the other computer to log off. Remember to exit the
program properly whenever you stop using the computer next time,
especially in public places. |
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